This is Independent Travel Agancy.
Please Take a Moment to Read This
We know terms and conditions pages aren’t exactly exciting reading. But these are important, and we’ve written them in plain language because we’d rather you understood what you’re agreeing to than scroll past a wall of legal text.
By using our website or making a booking with Break Holiday, you’re agreeing to these terms. If anything here isn’t clear, please just get in touch — we’re happy to explain anything before you commit to anything.
1. Who We Are
Break Holiday is a UK-based independent travel agency offering flights, hotels, holiday packages, and related travel services. We operate under the laws of England and Wales.
Contact Details:
📞 +44 2038 662900
📧 info@breakholiday.co.uk
🌐 https://breakholiday.co.uk
📍 United Kingdom
2. These Terms and What They Cover
These Terms and Conditions apply to:
All bookings made through our website at breakholiday.co.uk, by telephone, by email, or through any other channel where Break Holiday is acting as the booking agent or holiday organiser.
They should be read alongside our Privacy Policy, Cookie Policy, and any specific booking conditions provided to you at the time of your enquiry or booking.
In the event of any conflict between these general terms and specific booking conditions provided to you separately, the specific booking conditions will take precedence.
3. Making a Booking
How Your Booking Works
When you make a booking with us, you’re entering into a contract. That contract comes into effect when we send you a written booking confirmation. Until you receive that confirmation, no contract exists between us — so please don’t make any non-refundable arrangements based on a verbal quote or provisional hold alone.
Who Can Make a Booking
The person making the booking (the lead passenger) must be at least 18 years of age and must have the authority to agree to these terms on behalf of everyone included in the booking. By completing a booking, you confirm that all members of your party are aware of and agree to these terms.
Accuracy of Your Details
It’s your responsibility to make sure that all names, dates, passport details, and other information you provide are accurate. Errors in passenger names or travel documents can result in additional charges or, in some cases, being denied boarding. We are not liable for any issues arising from incorrect information provided by you.
4. Pricing and Payment
Our Prices
All prices are quoted in pounds sterling (£) unless otherwise stated. Prices include all compulsory charges and taxes that are known to us at the time of quoting. Some destinations may include additional local taxes or charges payable at the destination — we will make you aware of these where we can, but we cannot always predict local fees.
Price Changes
We reserve the right to adjust prices before your booking is confirmed. Once your booking is confirmed in writing, the price is fixed — with the exception of changes in government taxes, fuel surcharges, or other costs outside our control (as permitted under the Package Travel and Linked Travel Arrangements Regulations 2018).
If a price increase of more than 8% occurs after confirmation, you will have the right to cancel and receive a full refund, or accept an alternative holiday of equivalent value.
Deposits and Full Payment
A deposit is usually required at the time of booking to secure your reservation. The amount will be confirmed to you before you book. The remaining balance is typically due no later than 10 to 12 weeks before your departure date. If full payment is not received by the due date, we reserve the right to treat the booking as cancelled and apply the relevant cancellation charges.
Payment Methods
We accept payment by debit card, credit card, and bank transfer. We do not charge additional fees for standard payment methods, though your card provider may apply their own charges — particularly for overseas transactions.
5. Cancellations
If You Need to Cancel
If you wish to cancel your booking, please contact us in writing as soon as possible. Cancellation charges will apply depending on how far in advance of your departure date you cancel. These charges reflect the costs we have already incurred on your behalf and any cancellation penalties applied by airlines, hotels, and other suppliers.
A typical cancellation charge structure is as follows — though specific charges may vary depending on your booking:
| Notice Given Before Departure | Cancellation Charge |
|---|---|
| More than 70 days | Deposit only |
| 43 – 70 days | 50% of total price |
| 29 – 42 days | 70% of total price |
| 15 – 28 days | 90% of total price |
| 14 days or fewer | 100% of total price |
Please note that some bookings — such as non-refundable flights or special promotional rates — may be subject to 100% cancellation charges from the point of booking. We will always make this clear before you confirm.
If We Need to Cancel
In the unlikely event that we need to cancel your holiday, we will notify you as soon as possible and offer you a full refund or an alternative of equal or greater value. We will not cancel your confirmed booking within 28 days of departure unless it is due to unavoidable and extraordinary circumstances — such as natural disasters, serious security threats, or other events beyond our control.
6. Changes to Your Booking
Changes You Request
If you’d like to make changes to your booking after confirmation — such as changing passenger names, travel dates, or accommodation — please contact us as soon as possible. We’ll do our best to accommodate your request, but changes are subject to availability and may incur amendment fees from us and/or the relevant suppliers.
Some bookings may not permit changes at all after confirmation. We’ll always let you know the conditions of your specific booking upfront.
Changes We Make
Occasionally, changes to your holiday may be necessary — for example, a hotel may need to be replaced, or a flight time may change. Minor changes (such as small alterations to flight times or equivalent accommodation changes) can happen and we’ll notify you as soon as we’re aware.
If a significant change is made — such as a change in destination, a major difference in accommodation standard, or a departure time change of more than 12 hours — you’ll have the right to accept the change, choose an alternative holiday, or cancel for a full refund.
7. Passports, Visas, and Entry Requirements
It is entirely your responsibility to ensure that you and all members of your party hold valid travel documents, including passports, visas, and any entry permits required for your destination.
Passport requirements vary by destination and by the type of passport you hold. Many countries require that your passport is valid for at least six months beyond your intended return date. Please check before you travel.
Visa requirements and entry conditions can change at short notice. We recommend checking the latest guidance from the UK Government’s Foreign, Commonwealth & Development Office (FCDO) at gov.uk, as well as the relevant embassy or consulate for your destination.
We are not liable for any costs, losses, or consequences arising from a failure to hold the correct documents.
8. Travel Insurance
We strongly recommend that all customers take out comprehensive travel insurance at the time of booking — not just before you depart.
A good travel insurance policy should cover, at minimum: cancellation and curtailment, medical expenses abroad, personal liability, loss of baggage and personal effects, and delays.
We do not arrange travel insurance on your behalf unless specifically agreed as part of your booking. It is your responsibility to ensure your policy is appropriate for your destination, the nature of your trip, and any activities you plan to take part in.
Travelling without adequate insurance can leave you significantly out of pocket if something goes wrong.
9. Our Responsibilities to You
Package Holidays
Where you have booked a package holiday through us (meaning we’ve combined at least two travel services — such as flights and accommodation), your booking is protected under the Package Travel and Linked Travel Arrangements Regulations 2018. This means we are responsible for the proper performance of all the travel services included in your package.
If any part of your package is not performed as agreed, you may be entitled to a remedy, a price reduction, or compensation — depending on the circumstances.
Flight-Only and Accommodation-Only Bookings
Where we are acting as an agent for airlines or accommodation providers rather than as a package organiser, our liability is more limited. In those cases, your contract is primarily with the supplier, and their own terms and conditions will apply. We will always make it clear whether you’re purchasing a package or individual components.
Force Majeure
We cannot be held liable for any failure or delay in performing our obligations where that failure or delay is caused by events beyond our reasonable control — including natural disasters, acts of terrorism, pandemic, strikes, war, or government action. In such cases, we’ll do everything we reasonably can to find alternative arrangements or solutions.
10. Your Responsibilities
We ask that all customers:
Behave in a way that doesn’t affect the enjoyment or safety of other travellers or staff. Comply with the rules and regulations of airlines, hotels, and any other service providers. Arrive at airports, ports, and check-in points at the times advised. Follow the laws and customs of the countries you visit.
If your behaviour causes a flight to be diverted, or results in you being removed from an accommodation or transport service, any costs incurred will be your responsibility. We will not be liable for any part of your holiday that is missed or disrupted as a result of your conduct.
11. Complaints
We sincerely hope you won’t need this section. But if something does go wrong during your holiday, here’s what to do:
While You’re Away
Please raise the issue with the relevant supplier — your hotel, airline, tour operator, or transfer company — as soon as possible. Most problems are easier to resolve on the spot. If you’re unable to resolve it locally, contact us directly and we’ll do our best to help from the UK.
After You Return
If you’re still not satisfied after your trip, please write to us within 28 days of your return date. We’ll acknowledge your complaint within a few working days and aim to provide a full response within 28 days. We take every complaint seriously and will investigate fairly.
📧 info@breakholiday.co.uk
📞 +44 2038 662900
12. Financial Protection
For package holidays arranged by Break Holiday, your money is financially protected. This means that in the unlikely event that we are unable to fulfil your booking due to insolvency, you will not lose the money you’ve paid. Details of our specific protection scheme will be provided at the time of booking.
13. Limitation of Liability
To the maximum extent permitted by law, our total liability to you in connection with your booking shall not exceed the total price you paid for that booking.
We are not liable for indirect or consequential losses — such as loss of earnings, missed events, or additional costs incurred as a result of travel disruption — unless these result from our negligence or a failure to perform our obligations under a package contract.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
14. Intellectual Property
All content on breakholiday.co.uk — including text, images, logos, and design — belongs to Break Holiday or our licensed suppliers. You may not reproduce, copy, or distribute any part of our website without our written permission.
15. Privacy and Data
We take your privacy seriously. Details of how we collect, use, and protect your personal information can be found in our full Privacy Policy on our website. By making a booking with us, you consent to us processing your personal data as described in that policy — including sharing it with airlines, hotels, and other suppliers as necessary to fulfil your booking.
16. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date. Changes will not apply retrospectively to bookings already confirmed before the update date.
We’d encourage you to check back occasionally — though we won’t be changing things without good reason.
17. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales — unless you are based in Scotland or Northern Ireland, in which case the relevant courts of those nations may apply.
18. Contact Us
If you have any questions about these terms, or anything else, please don’t hesitate to get in touch.
📞 Phone: +44 2038 662900
📧 Email: info@breakholiday.co.uk
🌐 Website: https://breakholiday.co.uk
📍 Based in: United Kingdom
We’re always happy to talk things through before you book. We’d much rather answer your questions upfront than deal with misunderstandings later.